Privacy Policy

Last updated: 11 August 2026

Neuro Nest Co. respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, how we use it, and how we keep it protected when you visit our website, purchase from us, contact us, or interact with Neuro Nest Co. through third-party platforms such as Facebook and Instagram.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Email address

  • Phone number, if provided

  • Billing and shipping information

  • Information required to process and fulfil an order

  • Information you provide when contacting us or making an enquiry

  • Information you choose to provide through forms, surveys or promotions

  • Information you provide through lead forms on platforms such as Facebook and Instagram

  • Your preferences or the types of products, resources or support you are interested in

We may also automatically collect limited technical information when you use our website, such as browser type, device information and general website usage data.

How We Use Your Information

We may use the information you provide to:

  • Process, fulfil and deliver your orders

  • Provide customer service and respond to enquiries

  • Help you find Neuro Nest Co. products or resources relevant to what you are looking for

  • Recommend products or resources based on the preferences and information you choose to provide

  • Improve our website, products, resources and customer experience

  • Communicate with you about an enquiry or request you have submitted

  • Send promotional emails, product updates or offers where you have chosen to receive them

  • Meet our legal, accounting and business obligations

Providing information about your preferences or what you are looking for is voluntary.

Facebook & Instagram Lead Forms

From time to time, Neuro Nest Co. may use lead forms provided by Meta platforms, including Facebook and Instagram.

If you submit one of these forms, the information you choose to provide may be shared with Neuro Nest Co. so that we can respond to your enquiry, recommend relevant products or resources, or provide the information requested in the form.

Submitting a lead form does not automatically subscribe you to ongoing marketing communications unless you have been clearly given the option to consent to receiving them.

Information submitted through Meta platforms may also be processed by Meta in accordance with Meta's own privacy policies and terms.

Marketing Communications

We will only send ongoing promotional or marketing emails where you have chosen to receive them or where otherwise permitted by applicable law.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

We may still contact you where necessary regarding an order, enquiry or request you have made.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate Neuro Nest Co., including services used for:

  • Website hosting and e-commerce

  • Payment processing

  • Order fulfilment and delivery

  • Email communications

  • Advertising and marketing

  • Business administration and analytics

These providers may only access information required to perform their services and may have their own privacy policies governing how they process information.

Payment Information

Payments made through our website are processed using third-party payment providers.

Neuro Nest Co. does not directly store your complete credit or debit card details.

Payment providers process your payment information in accordance with their own security standards and privacy policies.

Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the customer experience.

Third-party services used by Neuro Nest Co., including analytics and advertising platforms, may also use cookies or similar technologies where permitted.

Where required, you may be given options to manage your cookie preferences.

Protecting Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us if you would like to:

  • Access personal information we hold about you

  • Correct or update your information

  • Ask a question about how your information is being used

  • Request deletion of personal information where applicable

  • Withdraw consent to marketing communications

Children's Privacy

Our products and resources may be designed for use by children, families, educators and professionals; however, our website and online forms are intended to be completed by adults.

We do not knowingly seek to collect personal information directly from children through our website or advertising lead forms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how Neuro Nest Co. handles your personal information, please contact us through the contact details provided on our website.

Neuro Nest Co.
Western Australia, Australia